FREQUENTLY ASKED QUESTIONS
Everything You Need to Know
Have a question? Want to know a bit more about our services, our company, or the digital products we specialize in? We’ve compiled a list of popular questions we’ve received from our customers, along with their answers for your convenience. Can’t find what you’re looking for? Get in touch with us and we’ll be more than happy to help.
WHERE DO YOU SHIP FROM?
We are located Atlanta GA and normal UPS 2 to 5 days. Next Day AIR is available and will be quoted once we are provided a valid ship to address. Shipping charges are in addition to your rental rate.
SCANNING OUTDOORS & LARGE SPACES HAS NEVER BEEN THIS EASY
For most indoor environments, space your scans the same as you would for Pro2 or any other camera. This is for navigation purposes, so your visitors can navigate through the indoor space as expected. For large, open indoor spaces, we recommend keeping your scans within about 8 meters (approximately 25 feet). The Pro3 lets you spread out more than Pro2 in this situation thanks to its improved range.
When you’re scanning outdoors, we recommend no further than 5 meters (about 16 feet) when you’re near a building exterior. This spacing helps you get good color imagery without too much of an angle. For open outdoor spaces, our recommendation is the same as it is for large, open indoor spaces: stay within 8 meters (approximately 25 feet).
IS THERE A MINIMUM NUMBER OF DAYS RENT?
3 Days is our minimum. Maximum is 30 Days. So no matter the size of your project we are the best option.
INCLUDED ARE THE FOLLOWING IN ALL PRO3 BUNDLE:
HARD CASE
BATTERY X 3
AC POWER CORD x 1
CHARGING DOCK x 1
TRIPOD MOUNT x 1
AC ADAPTER x 1
DOOR STOP x 2
WHAT LiDAR CAMERA IS RIGHT FOR ME
How Does Pro3 Compare to Leica BLK360 G1?
You might also be wondering how to compare the Pro3 with a highly precise camera like the Leica BLK360 G1. Each camera has its own use cases that it’s best suited for.
If you need extremely accurate scans (sub-10 millimeter accuracy), a high-end scanner like the BLK360 G1 is likely the right fit for your job. The Pro3 excels with use cases where 20 millimeters of accuracy at a 10 meter range is more than adequate.
Pro3 also offers high quality 4K imagery, so if 2D panorama imagery is important to your use case, you’ll likely want to use Pro3 instead of or in addition to another camera.
